Refund policy

Home AI Pro payments are processed by Paddle.com as our Merchant of Record. Refunds, withdrawal rights and eligibility are governed by Paddle’s Buyer Terms and Refund Policy. If anything on this page conflicts with Paddle’s terms, Paddle’s terms prevail.

14-day right of withdrawal

If you are a consumer, you have the legal right to cancel your purchase within 14 days of the transaction without giving any reason, as provided by Paddle. This right applies to one-time purchases and the first payment of a subscription. It does not apply to subsequent payments of an already renewed subscription, nor to digital content that has already begun to be downloaded, streamed or used when you have given your express consent to waive this right.

Subscription plans and credit packs are digital products delivered immediately. Outside the 14-day right of withdrawal described above, no discretionary refunds are offered once the service has been used, meaning once at least one render has been generated using the corresponding credits.

If payment was processed but the service was not delivered due to a verifiable technical error, the user may request a refund within 7 days through Home AI Pro’s official support channel. Paddle, as Merchant of Record, will process the refund as applicable.

To request a refund or exercise your right of withdrawal, you may contact Paddle support directly at paddle.net, or our official support channel.